Comparing connections to game servers in China
Keep conditions consistent
Compare routes with the same game, server and device. Different servers or times can change the result; a single session does not represent every situation.
Check your device and network
Finish game updates, check background downloads and inspect the local connection. Record the game’s own network information when available.
Share useful support details
Provide the game, server, device, region, connection type and time. Keep passwords and verification codes private; share relevant error messages only.